Casino Cruise Review - No UK Customers
The operator behind Casino Cruise, Genesis Global Limited, had their UK gambling Commission license suspended with immediate effect on 20th July 2020.
They eventually got their license back but from that point on the group were always struggling in the UK. They were further suspended and fined £3,800,000 in January 2022 for further issues with ensuring customer safety. In light of all this the group eventually decided to leave for good in December 2022 with further rules due to come in for responsible gambling.
In light of this Casino Cruise can no longer accept new customers or offer gambling services to existing customers in the UK.
If Casino Cruise has one thing, it’s standards. It screams exclusivity and the champagne fuelled life of luxury that so many people dream of. They live up to their name too. It’s an original USP to say the least, and the sense of escapism appeals to many.
Founded by casino enthusiasts for casino enthusiasts and owned by Genesis Global Ltd, Casino Cruise only weighed anchor back in 2014, but quickly began making waves. There are more than 2000+ games in total for a start, from a choice selection of top developers.
They steer the ship clear of anything that might not be considered highbrow (sorry Bingo lovers), but if Slots and Table Games are your thing you will be drowning in choice. Too many nautical references? Sorry.
We’ll leave them in the headwind from now on…
Software, Platform, Games
This instant play casino is all about style and class, so it needs a website to match. It’s got one. The imagery is clean cut, well-proportioned and aspirational, and the site effortlessly glides from one page to the next. Although it doesn’t take long to get used to the mechanics, at first glance it isn’t immediately obvious where to start; they have certainly put a lot of effort into it but we wouldn’t call the result intuitive.
The colour palette is dazzling, but functionally the site can be a little laborious in places. Don’t get us wrong, it’s quality, but in a bizarre twist of fate the company’s main strength is also one of its weaknesses. The baffling number of titles coupled with the large game tiles makes browsing with the current set up a bit of a nightmare. It’s alright if you know what you are looking for (there’s a search bar), and you can categorise games to thin the herd, but even then, it takes endless scrolling and clicking of ‘more games’ to get through them all. We won’t do the maths but scrolling through 2000 games 12 at a time is no-one’s idea of fun. It left us wondering if it is actually possible to take full advantage of the staggering range of games on offer. Thank goodness for the little button that whips you to the top of the list you’ve just scrolled through.
When it comes to the developers, Casino Cruise keep it a high-end experience by only working in conjunction with the cream of the crop, namely, NetEnt, Microgaming, NYX, Evolution, Yggdrasil, Play ‘N Go, Quickspin, and a few others; and they aren’t accepting any left overs either. The titles on offer are fit for the Captain’s table, and most are available to demo before you spend your hard earned cash on them, which always seems fair.
- Slots – Numbers are meaningless at this point, but safe to say it’s thousands strong. Among the almost intimidating selection of slots are Gonzo’s Quest, Jurassic World and Crystal Queen.
- Classic Slots – Take it old school with 40 classic slots including Gift Shop, Jingle Bells and Jester Jackpot.
- Live Casino – Casino Cruise work hand in hand with Evolution Gaming and Pragmatic Play, and the live casino is packed to the brim, with Dragonara Roulette and Dragon Tiger meeting the needs of Dragon fans everywhere.
- Jackpots – Not only are there lots of different jackpot games to choose from, but some of them are worth multi millions of pounds. Mega Moolah and Arabian Nights are a couple of 7 figure favourites.
- Table Games – Putting aside the few live casino games that are confusingly mixed in here, there are around 100 table games on show, with about 75% being variations on Blackjack or Roulette, and the rest made up of Poker, Baccarat and a game called Beat Me, which sounds like a challenge us.
Mobile
Launching the mobile site at almost the same time as the desktop site was an unusual move at the time, but one that showed the casino were ready to go full steam ahead right out of the box.
The number of games available on mobile matches up to some of the industry giants.
There is also an app which is much the same, and both work smoothly without compromising the first class feel that the website gives off, and both have been optimised for speed.
The app is only available from the App store (bad luck Android users), but the mobile site is just as good.
They are laid out in a uniform fashion, which means you will instinctively know how to find what you are looking for, and all the search functions are still there, as well as the live chat button should you need it.
Banking
| Banking Method | Max/Min Deposit | Max/Min Withdrawal | Notes |
|---|---|---|---|
| Debit Card | £10 | £10 | 1-3 Days (2% withdrawal fee) |
| PayPal | £10 | £10 | Instant (2% withdrawal fee) |
| Neteller | £10 | £10 | Instant (2% withdrawal fee) |
| Skrill | £10 | £10 | Instant (2% withdrawal fee) |
| Paysafecard | £10 | N/A | No Withdrawal |
| Bank Transfer | £10 | £10 | 3-5 Days (2% withdrawal fee) |
You won’t struggle for a trusted way to deposit and withdraw at Casino Cruise. Withdrawal limits are on the low side and they aren’t the quickest either, but if you have a big win they say they are happy to make arrangements. Otherwise, see above.
About
Opening in 2014 with licenses from the UK and Malta, Casino Cruise portrayed an image of professionalism from the start. Operated by Genesis Global Ltd and using a software platform provided by the award winning EveryMatrix (which is what gives them access to such a huge range of games), they sent out a clear signal that they were the genuine article.
The people behind Casino Cruise style themselves as a forward thinking bunch who “smash through barriers”, and their enthusiasm has enabled them to grow their offering at an alarming rate, winning an award for their affiliate program at just one year old.
Customer Service
Ok, you might have to wait a bit out of normal office hours due to reduced staff numbers, but support and live chat is available 24 hours a day 7 days a week which is brilliant.
Even if you were struggling at 3am there is a comprehensive FAQ section that is nicely broken up into manageable sections.
Aside from that there is a freephone support line you can call, and they tend to respond to e-mails in a timely fashion.
The few complaints that have been made seem to have been settled satisfactorily so all in all Casino Cruise scrubs up well.
Contact and License
- Live Chat – Help is never far away since the live chat button stays tucked in the corner of all pages (unless it’s between the hours of 12pm – 8am, when it’s shut).
- Call – 0800 1700 881
- Email – [email protected]
- @CasinoCruise1 – More for promotions and offers really, but only offers from 2019, because that was the last time they tweeted.
- Address – Genesis Global Ltd, 28, GB Buildings, Level 3, Watar Street, Ta`Xbiex, XBX 1301, Malta
- License Number – 45235