Captain Rizk keeps watch over the Rizk Casino, and he’s got a lot to look after.
Running on the Everymatrix platform and offering 650+ games from numerous software providers, this instant play online casino hosts Slots, Jackpots, Live Games and more, and they do it with a few surprises up their sleeve. A Casino – cover your ears if you’re easily offended – “without the bullshit”, as they have eloquently put it.
Considering Rizk was only opened in 2016 it has done remarkably well, with awards already filling up Captain Rizk’s trophy cabinet and a marketing gimmick that has proven popular with players. Not to mention the invention of The Wheel of Rizk and a few other nice little extra features.
This is one for the player who doesn’t take themselves too seriously, and who doesn’t mind the occasional swear word; so read on to see if this caped crusader of a casino is for you.
Software, Platform, Games
Microgaming and NYX Gaming (Nextgen) are the favourite providers at Rizk, but they have kept things varied by also including loads of hits from NetEnt, Play’N Go, Yggdrasil, IGT and Red Tiger, among a few others. All in all, this adds up to over 630 slots from some of the biggest names in the industry. Not too shabby.
The homepage displays only what you need to see, allowing you to get straight down to playing. There is a video you can watch if you like, although there isn’t much point, and it isn’t forced on you. Navigating the game roster is no trouble if you have a favourite provider as you can list them as such, otherwise your only options are A-Z, Jackpot and Race Games (Rizk Races, not racing themed – see below). Other categories are available but you have to scroll to find them; this needs work in order to be more user friendly. Never fear, though, as the customary search bar is also an option if you have an old favourite in mind.
The site itself is well designed in terms of theme and tone, carrying a sense of carnival fun with a superhero comic twist. It’s a shame that this isn’t built upon further, as the theme sort of trickles out on most pages – unless you play the Wheel of Rizk which is great fun. We never thought we would be asking a casino for heavier graphics but they could actually enhance things here. Still, the caliber of the visuals when there is something to look at are top drawer, and Captain Rizk’s voiceovers can’t fail to make you smile.
Slots – You’ll never get bored with the selection on offer here. Go for Bier Haus if you’re a drinker, or 300 Shields if your spoiling for a fight.
Jackpots – They say that casino without the biggest jackpots isn’t a casino – well Captain Rizk’s got ‘em, and they’re big (his Jackpots – behave yourself). There are around 20 to try your luck at and they have hit £10 million in the past.
Table Games – The table games are actually located in amongst the Live Casino games as well, which is all very confusing, since they aren’t live games at all… This decision is baffling, but nevertheless, there are 12 basic offerings here – nothing to write home about.
Live Games – NetEnt and Evolution Gaming share responsibility for the Live Casino, which includes Blackjack Pro, Roulette variations from across the continents, and for something a little different – Football Studio.
Rizk Races – These are tournaments, effectively. Pre-determined games award points depending on how well (or not) you fare playing them. If you finish the race with more points than everyone else you win extra goodies. These races run every 30 minutes but twice a day races with significantly higher prizes will run.
Overall the site works well, loading times won’t leave you frustrated, and there is just enough character to keep you interested. Navigation could do with a slight rethink at times but it is by no means troublesome.
Since Rizk did a decent job with the desktop site, we expected similar results from the mobile offering. Oddly, we thought the site was more impressive on a smaller screen.
The necessity to streamline the site to fit a mobile screen has forced a design change, and so the character that was sometimes lacking before is ever present here. The red branding and black background works a treat, although the game catalogue is severely reduced leaving around 150 left to play with.
The site isn’t particularly graphic heavy but the opening video slows things down initially on mobile, however, loading times when opening games felt fine. The header and footer frame the content of the site beautifully, and are perfectly placed to manage your account and activity.
The menu button allows access to anything you can’t already see, including Live Chat and the Sports section of the site and here’s a tip: Captain Rizk’s face down the bottom is a shortcut to your Rewards. We definitely didn’t spend ages looking for that. Nope.
Aiming to process withdrawals within 24 hours is yet more proof that Rizk want their customers to be happy and feel fairly treated. Players aren’t exactly flooded with options when it comes to banking, although the selection they do offer should be diverse enough to suit all but the most particular of players.
Their limits are in line with the industry standard, but for more specifics see the table below:
|Banking Method||Min/Max Deposit||Min/Max Withdrawal||Withdrawal Time|
|Visa Debit||£10-£5,000||£20-£5,000||1-3 Working Days|
|Visa Credit/MasterCard||£10-£5,000||£20-£5,000||1-3 Working Days|
|Bank Transfer||N/A||£20-£50,000||1-3 working Days|
Rizk Casino launched relatively recently in 2016, utilising their superhero mascot Captain Rizk as a way to stand out and keep it individual.
Don’t let this youthful veneer fool you though; Rizk keeps good company and has a wealth of experience at its back, being operated by MT SecureTrade Ltd which, in turn, is part of the Gaming Innovation Group.
They hold licenses from the UK Gambling Commission as well as Curacau eGaming and Malta Gaming Authority, with Malta being their official home.
Impressively, they won 3 Casinomeister awards the year they launched including ‘Best New Casino’, and were nominated several times at the EGR Nordic Awards in 2017 – that’s pretty good going for a company that is barely 2 years old.
Clearly, then, they are getting a lot more right than they are getting wrong, but with so few years under their belt there will be much more to say about their future than their past.
We love a live chat here at BettingWebsites, and Rizk offers an extremely responsive service that is available 24/7 in four languages. E-mail is another option if you can find it (we did, below) usually taking no longer than 3 hours or so to get a reply.
There isn’t much in the way of an FAQ, though, and what information there is takes a while to dig out. A dedicated Help section containing all of the relevant info would have been better than the way it is currently scattered over the site. There might be some useful info in the T’s and C’s but who wants to go trawling through that lot? They don’t advertise a phone line either.
So, customer support gets an unenthusiastic thumbs up in terms of availability and response times, but what about trustworthiness and customer care? You will be pleased to hear that the few disputes on record were solved satisfactorily, with Rizk handling the whole business courteously and professionally.
LICENCE AND CONTACT
- Live chat– Always available from the left hand menu, any time of the day or night, 24/7.
- Call– Afraid not; you will have to keep it to cyber space for this one.
- Email– We wouldn’t say it was made readily available but the address is firstname.lastname@example.org
- Registered Office– MT SecureTrade Ltd, GB Buildings, Penthouse, Watar Street, TA’XBIEX, XBX1301
- UK Gambling Licence– 39575