When it comes to online casinos, companies tend to fit into one of two categories; they’re either the casino arm of a larger enterprise – we’re talking about the likes of William Hill, Bet365 or Ladbrokes – or they are a company that’s seemingly come out of nowhere, springing up since the development of online gambling exploded to the point that it made financial sense for start-ups to take things to the next level. Energy Casino is the latter and they prove that experience isn’t everything.
Set up in 2013 and operated by Probe Investments Limited, Energy Casino is a company that has flipped things on their head. It’s one of the fastest growing online casinos in the business and their success has been such that in 2016 they decided to launch their own sportsbook.
They offer a lively website with plenty of features and extras (they even have their own branded merchandise), an exceptional Live Casino and slots enough to keep players up into the early hours. Put simply, Energy Casino knows how to keep their customers happy.
The newer sportsbook product is powered by BetConstruct, and called Energybet. This is much more than a casino supplement and is fully functional for the typical ‘few bets a week’ punter – in fact if you like foreign sports and leagues it has more than a lot of well known UK bookies. They even have dedicated sports offers, both long and short term to show their seriousness about the product.
Software, Platform, Games
The beauty of the world of online casinos is that the vast majority of them use external suppliers for their table games and slots. Consequently, you can join up with a casino you might not know much about personally but be guaranteed that the games they offer will be top-notch.
When it comes to Energy Casino, they use a number of hugely well-respected software providers like NetEnt, Play N’Go, GreenTube (Novomatic) and Microgaming; with Evolution and Pragmatic Play taking joint responsibility for the brilliant Live Casino. But there are a few providers you might not be so used to seeing too, although they certainly deliver the goods – namely Wazdan and BF Games.
The interface is fantastic. There is quite a lot going on but everything has its’ place, and the game categorization options are sensible and genuinely useful – including the ability to search by provider. It’s a handy filter for anyone who knows their software provider onions. You can also play demos of all of the games without needing to use up any real money, in case you’re keen to find out how they work.
The black background makes the colours really pop, and it feels like an exciting place to play since the site has so much… well, energy. The games are available in HTML5 format, which is the way all companies are heading nowadays, so everything is instant play in the truest sense of the word – games load fast.
There is a lovely mix between Slots, Table Games and a separate Live Casino section which really is the business. All in all you are looking at more than 1000 games that are easy to filter, quick to load and beautiful to look at.
- Slots – So many slots, so little time. Big Bad Wolf and Reactoonz are often trending, or try Novomatic’s offering, Dusk til Dawn – just try not to swoon over George Clooney.
- Jackpots – A healthy choice of 20 Jackpots are ready to be won, and some of them are tasty. £12 million on Mega Moolah anybody?
- Live Casino – One of the best we’ve seen. Evolution and NetEnt join forces to provide more than 70 top quality interactive live games. Roulette, Blackjack, Baccarat and Poker players rejoice.
- Table Games – The 20 games on offer here include Red Dog, Oasis Poker, and of course plenty of Roulette and Blackjack variations.
- Tournaments – Make your spins win more by joining a Tournament. They come in all shapes and sizes and occur on a daily basis.
As mentioned before, there is a mobile site available if that’s the sort of thing that tickles your fancy. The mobile site has been optimised to give you a similar experience to on the desktop, though, and some of you may prefer the look of that – it’s just as flashy. There is no app to go alongside but the small screen site does the job.
It would be a lie to say that all of the same games you can play on the desktop are available on a mobile device, but plenty of them are. You can filter by slots, table games, poker or new additions to the casino, which will help you find the best game for you. You have all of the same great options found on the desktop site, and anything you can’t immediately find will be under the Menu button.
In terms of functionality, the initial load might feel a little on the slow side but once it’s up and running the site moves fluidly and reacts quickly. Game loading times are respectable and they look great, although we did hit a ‘technical error’ once or twice.
The Sportsbook mobile site is just as impressive with scrolling menus as well as a footer menu containing quick links making everything you need just a few taps away. In-play betting works especially well on mobile and the ability to filter fixtures by time scale (i.e within the next 24 hours, 8 hours, 3 hours etc.) can be a massive help.
The design and build of the Energybet site really helps the user when it comes to taking in all of the information on the screen. Some sports betting websites can be a bit of an assault on the eyeballs and difficult to scan quickly, but that is certainly not the case here.
It’s not a huge list of sports to work from at first glance, but that’s because what looks like the A-Z only displays select options, the rest of the 40 strong list is available from the main menu. There’s no horse or greyhound racing, but football, darts, American sports and the like are all covered in depth with plenty of availability and market variety, and you can also bet with more modest options on chess, Nascar, beach volleyball etc. E Gaming is a particular strong point.
The sports list actually works as a search tool as well, filtering down from sport to country then league, enabling you to find your bet without any new page loads until the end. Nifty.
Energybet have one of the clearest betslips in the industry for our money, clearly breaking down your betting options for the selections you have chosen and allowing the punter to flick between singles, combis and system bets with ease and offering even more options from there such as events and bankers. It’s a detailed tool that works harder than most other bet slips.
There’s cash out, lots of great stats, Energised odds (odds boosts essentially) and the odds themselves can be displayed as fractions or decimals.
There’s no live streaming at Energybet, so if you want to watch the events you bet on you will need to find another way to do that, but many live fixtures come with a graphic display of what’s going on.
This is arguably a better option anyway because it comes loaded with stats and information that could help influence your betting, such as recent form, head to head comparisons, line ups, standings, and stats specific the the fixture in question. Not all games will come with this feature but you can see which do when browsing the list of in-play events.
That takes us neatly on to the functionality of the in-play offering at Energybet. The interface is split into three areas; conference view, single view, and live calendar.
Conference view lists all events currently in-play and displays basic information such as current score, set or half, the league in question, etc. You can also make bets from this screen like match winner, total points/goals, and even handicaps. Single view is where you look at a specific fixture in detail and also where the aforementioned graphic display can be found, and the live calendar does exactly what it says on the tin.
Live bettors could do much worse than Energybet, and for anyone that places a lot of bets on different sports across the course of a weekend, for example, it is designed perfectly.
|Banking Method||Max/Min Deposit||Max/Min Withdrawal||Notes|
|Debit Card||£10||£20||3-5 Days|
|Bank Transfer||£10||£20||2-5 Days|
When it comes to your banking needs, Energy Casino have pretty much got you covered. The vast majority of traditional methods are available, so if you’re an old school user of debit cards then you’ll be fine. Far more interesting is the amount of new methods that you can use to do your banking with.
There are no regular fee’s as such, but be warned that you only get one free withdrawal per week. If you try and make another you will be charged £5 and if you try to withdraw money you have not wagered you will be charged 5% or a minimum of £10. Think on!
This is obviously to stop time wasters but it feels a bit tight at £5, and processing times aren’t anything to be proud of either, although it can vary. The table above shows a basic run down but check in with Energy if you have specific questions.
Energy Casino gained its reputation early on by deciding to put profits in second place to customer satisfaction. It was set up by a group of people with a large amount of experience within the online casino community, so they had all learnt from their past and realised that applying the philosophy of ‘the customer is always right’ to an online casino would help them both attract and retain players.
As mentioned in the introduction, Probe Investments Limited is the name of the parent company that operates Energy Casino. It was set-up in 2013 and added a sportsbook to its operations three years later. The company is based in Malta, offering an outlook in its gaming that is attractive to numerous European countries rather than just the United Kingdom.
There are many elements that make Energy Casino attractive for the user, but the company’s continued focus on making the experience as enjoyable as possible is definitely up there. They also have an excellent balance of games, thanks in no small part to the variety of software providers that they use. There’s a pleasant mix of massive games from the likes of NetEnt and more personalised options from companies such as Merkur.
Energy World and Energy Shop
One of the things that makes the Energy brand unique is their approach to brand identity. The Energy shop is a great example of this because it ties in with the rewards program and offers, amongst other things, branded Energy merchandise.
It might not be everyone’s cup of tea, but you can get t-shirts, lighters, work out gear, hoodies, all with pretty funky designs on them as well as the Energy logo. You can also get the regular stuff like free spins or exchange for cash, and non-branded items like electronics, accessories, even holidays.
Energy world is the company’s blog covering all things sport and casino, and the Energy girls are a novel – if slightly dated – way of standing out. They are scantily clad models wearing Energy gear and doing their best ‘come to bed eyes’ expressions. It makes the site feel a bit like a 90s lads mag in all honesty, but it certainly gets the brand some attention – they even have their own calendar!
Energy Casino has operators that can be spoken to through Live Chat from 9am until midnight Monday to Friday, and then from 1pm until 9pm on a weekend. It’s not 24/7 but you won’t have to wait too long to get assistance if you should need it. E-mail response times are lightning fast too.
There are two Help icons on every page, one at the bottom and one at the top, and info on all contact methods is held in the same place. It all feels very welcoming and as though they are happy to hear from their customers; like a manager with an open door policy. It’s a shame the casino doesn’t have a dedicated Twitter account as the Energybet one is highly effective – but you can’t have everything.
Online forums and mediation sites speak highly of Energy Casino and their support team which is a big positive since bad news travels fast online. We can only back that up because in our experience the team have been responsive and helpful whenever we have needed them, if occasionally a little bit snippy.
License & Contact
- Live Chat – Most peoples favourite option. It’s easy to use and pops up in a separate window so you can get on with other things as you are chatting.
- Email – There is an online contact form, but if you want to miss out the middle man then use firstname.lastname@example.org
- Phone – There are three different phone numbers you can call, and we have no idea what the difference is, so try your luck with either: +356 994 5112; +44 203 608 6491; or +44 791 878 5604.
- @Energybet_com – Ok so this account is for the Sports betting side of things, but they are very responsive so might be worth a shot if you are a desperate casino player in need of help. The casino account was suspended, we wonder why..?
- Address – Suite 109, Level 4, Sir William Reid Street, Gzira, GRZ1033, Malta
- UK Gambling Licence – 39325