Grosvenor Review

Grosvenor screenshot

If you have ever been to a land based casino, there’s a strong chance the name Grosvenor was above the door. They are the biggest casino network in the UK and have come out guns blazing in the online gaming world too.

Owned by The Rank Group, Grosvenor is a respected brand with almost 50 years’ worth of good behaviour behind them, making them a casino that players can trust. They deliver a website which is more than worthy of your attention too, with big name developers coming out of their ears, a popular Poker offering and a few awards to boot.

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Grosvenor also have a full sportsbook powered by Kambi, which includes all the major sports and markets and quite a few dedicated offers alongside.  One of the big draws of Grosvenor is they offer a complete betting package, ideal for those that like multiple products, including Poker.  They also have £5 minimum deposit levels where most are £10+, so you definitely don’t need to break the bank to get involved.

While this all sounds fantastic there are a few gremlins in the system, so read on to see if they are enough to put you off.

Software, Platform, Games

Grosvenor Games

Grosvenor set out their stall in an orderly fashion and let the content do the talking. That’s a nice way of saying that their site is a little bit boring. However, it is extremely user friendly, easy to use and quick to respond, and more importantly, plays host to a great set of around 1,000 games.

The no-nonsense approach lets players get straight down to the gaming, which is easy to do thanks to the clearly laid out task bar and large game tiles standing out against the plain black background. We instinctively knew where to find what we wanted. We could have done with a bit more in the way of filtering options, but there is a search bar.

Games load in a respectable time and as is the norm these days everything is instant play; the only desktop download content is for Poker. There is a lot of choice when it comes to games as they have picked the best of the crop from a multitude of developers, providing players with great options. Pragmatic Play, Microgaming, IGT, Barcrest, Yggdrasil, Ash Gaming, NetEnt – you get the picture.

We must say, though, that we found one or two oversights and the odd bug: a roulette game going full screen when we laid a chip and a disappearing Live Chat button for example, not to mention the automatic logging out issue; and although these are minor grievances in the grand scheme of things you would expect a company like Grosvenor to have these sorts of issues in hand.

  • Slots – Slots number around 800 and growing, which may not be as many as some other sites can boast, but Grosvenor aren’t carrying any dead wood here. Book of Ra, Cleopatra and Starburst are all available, as well as newer titles like Stargate Megaways and Tropical Tiki.
  • Jackpots – Mega Moolah has to get a mention, but that is just one of around 25 Jackpots waiting to be won. Vault Cracker is another interesting one with some brilliantly fun art work.
  • Live Casino – Roulette, Blackjack, Baccarat and Poker make up the traditional side of the live casino, with exclusive UK dealers and table limits largely matching Grosvenor’s land based casinos. There are also loads of gameshow style games though, brought to you by Evolution Gaming.
  • Table Games – There is a classic mix of 25+ games here including the obligatory Roulette and Blackjack variations, as well as the lesser spotted game No Commission Baccarat and Ten Play Draw Poker.

Tip: The Table games section includes a lot of live casino games. No idea why they do this, but just be prepared for the live casino lobby to pop up if you hit a game tile that isn’t an RNG based game.


Grosvenor PokerMost sites that offer a poker product worth playing make it available as a downloadable client and things are no different here, but almost everything else is.

Grosvenor are seriously into their poker, even going so far as to run their own UK Poker Tour (the Grosvenor UK Poker Tour) which is very well respected and worth massive money to the winner, plus a National Poker League which is a points based league offering entry into the GUKPT.

Back to the website though, and every day players can take part in Omaha games, Hold’Em games, twisters, and loads of tournaments too, with players winning tens of thousands of pounds in these nightly. Much of this is available as instant play too so you don’t technically need to download the poker product, but you will get a better experience if you do no question.

It’s all of the extras that makes Grosvenor such an ideal online platform to play poker though. They employ the services of sponsored players to offer advice, tips, and guides to us mere mortals, there is a regularly updated poker blog with interesting news and articles, and they also live stream from poker events via their website.

Add to this  their poker loyalty scheme which offers up to 40% rake back at the highest level, and you have a poker product that is seriously hard to match and almost impossible to beat for all but a few other poker providers.

It could easily serve as your dedicated poker site, but anyone who enjoys poker mixed in with other games and maybe some sports betting as well will really struggle for a better site to join.


Grosvenor Sportsbook

There is a surprising amount available to bet on at Grosvenor Sport when you consider that this side of things is not their chief interest.

They cover all of the usual suspects including Horse Racing, and lacrosse, trotting, and chess are just a few of the more niche sports you can bet on here.  The odds aren’t bad either, and this is no doubt a benefit of being attached to a huge brand with plenty of capital.

It doesn’t feel like you are using a casino’s sportsbook at Grosvenor, it is a very separate and independent side of the brand and feels extremely professional, so anyone worrying that it might all be  bit lightweight needn’t trouble themselves.

There aren’t too many betting features but you can access a full library of stats on all sports and there is plenty of market depth in line with the industry standard. Football goes right down to the National League North and South in the UK, and even goes a few leagues deep in places like Turkey, while you can bet on horses as far and wide as South Africa and France.

We would say the sports betting offering here is comprehensive but uncomplicated, like a good quality supermarket own brand might be. It does its job very well indeed, but doesn’t come with any fancy bells and whistles.


Grosvenor MobileThe mobile site and app actually come across with a slightly different tone to the desktop version. They feel more playful and fun, less pragmatic and business-like.

Both are well laid out, with the games front and centre and a Menu button being the only way to navigate further. You can’t do much in the way of filtering though – there isn’t even a search bar.

There are separate apps for Casino, Sport, Live Casino and Poker, but downloading one seems to give you access to them all, and actually, we found the app to be considerably slower and less responsive than the mobile optimised site so our advice would be to avoid them.

Grosvenor were a bit slow on the uptake with their mobile offering, but these days it can confidently hold its own, and you will find that almost all of the content from the desktop site is also available on the move.

Using the sportsbook on mobile is practical which is the main thing, but it’s a very plain mobile site to put it courteously. You won’t struggle to find your event and bet on it though, so it is perfectly adequate for the job.


Banking Method Max/Min Deposit Max/Min Withdrawal Notes
Debit Card £5 £10 3-7 Days
Paysafecard £5 £10 3-7 Days
Bank Transfer £5 £10 £5 fee

Grosvenor haven’t gone overboard with the options here, but you certainly shouldn’t struggle to find a payment option you like the sound of, the main players are all available. Low deposit minimums will be a welcome site for those on tighter budgets, and there are no fees to deposit or withdraw. So far so good.

Withdrawal times are where things come unstuck. 3-7 days? That seems crazy to us, although we were advised it is usually much quicker and that the stated time frame is just to cover their own backs in case anything goes wrong – but still…


Grosvenor LogoThe Grosvenor story started in 1970, decades before the internet itself let alone online casinos were born. The passing decades have seen the company grow to operate 55 physical casinos and hold the title of the largest casino network in the UK.

This is largely thanks to the takeover of 19 casinos from Gala Coral Group in 2013, but Grosvenor have made some other shrewd moves over the last decade, one of which being their partnership with Redtooth Poker which made Grosvenor a real destination for Poker fans. Not to mention the partnership with Fulham FC, bringing them attention from football fans nationwide.

They have also been spearheading the advance in gambling technology, creating the worlds first multi-site cloud casino experience – the IGT Cloud. As if that wasn’t impressive enough they introduced a brand new game to the industry in Pinball Roulette back in 2012.

Grosvenor is operated by Rank Group who also own Mecca Bingo, and Rank was awarded the ‘Socially Responsible Operator of the Year Land Based’ award in 2014 and 15. This maybe explains why there has been so little controversy surrounding the company over its life, as the only notable bit of gossip is the fact that staff walked out in 2006 over pay disputes. This was obviously dealt with satisfactorily, however, since today Grosvenor employs over 6,300 staff and in 2014 reported a revenue of £391.2 million.

Read more about the company behind the brand on our Rank Group company page.

Customer Support

Grosvenor TwitterThe website suggests calling your local Grosvenor Casino first, although we aren’t quite sure why that might be. Nevertheless, there are plenty of other options available to you.

The Live Chat works very well as a separate pop up window, incorporating a notification sound when you have a response so you aren’t left staring at the screen and wondering if the Customer Champion (as they hilariously call themselves…) has gone to make a brew.

You can also e-mail, call or tweet, and you will be able to get hold of someone by at least one method 24 hours a day. We found everyone we spoke to prompt and helpful without any of the smiley face bells and whistles, which is fine and fits in with the brand.

It’s worth mentioning that as a land based casino Grosvenor are known for their commitment to social responsibility, and it is likely that the same can be said for their online offering too. Peace of mind for anybody new to online gambling.

Contact & Licence

  • Live Chat – A 24/7 service available through the website. There is an easy to miss icon at the top of the page in blue.
  • Email – If it’s not urgent then [email protected] should get you a timely response.
  • Phone – Call 0800 083 1990 between 8am and midnight to speak to a real life human being, if the thought alone doesn’t terrify you.
  • @Grosvenorcasino – With over 90k followers this must be an account worth following, although it is more focused on the real world casinos than the online one. Lots of pictures of tasty food though…
  • Address – PO BOX 70695, London, SW1P 9ZR is the given address, but: RANK Group, TOR, Saint-Cloud Way, Maidenhead, SL6 8BN is the address of the licensee.
  • UK Gambling Licence – 38750
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