Karamba Review

Karamba screenshot

This colourful and characterful casino / sportsbook is sure to put you in a good mood. Karamba treads the delicate line of being vibrant and fun without spilling into becoming obnoxious and annoying, and they do it perfectly.

Their slightly convoluted backroom setup does nothing to detract from the players enjoyment at the site, and their 600+ instant play games are available via the desktop site, mobile site, or a dedicated casino app.

sports bonus
Bet £10 Get £10
New customers, 18+, who deposit (excludes Neteller, Skrill & Paysafe) and bet of £10+ at odds of Evens (2.0) or greater will recieve a £10 free bet, valid for 2 weeks to use at odds of 4/5+. Qualifying bet must settle in 14 days.
T&C's Apply. New Customers (18+) Only. Begambleaware.org.
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Up To £50 Bonus & 100 Spins
Terms and Conditions apply. New players only. 18+. Min deposit £10. Wagering requirement apply 35x. Offer valid for 72hr. 100 spins includes 3 deposit. See full terms on the Karamba site.
T&C's Apply. New Customers (18+) Only. Begambleaware.org.

In terms of sports Karamba offer a fully fledged product powered by SB Tech.  By opting for the more expensive platform it means it is fitted out with deep markets for all sports, including racing, along with innovative betting features, especially in-play.  SBTech power the likes of 10Bet and Sport Nation, who are classified as bookmakers in their own right so there is no reason to see Karamba’s sports betting as any different.

The brand have really come into their own since their facelift in 2015, and they were rewarded for their efforts with an EGR Award and a huge boost in customer numbers in 2019. That means players are choosing Karamba over rival casinos, and if you want to know why, then read on.

Software, Platform, & Games

Karamba Welcome

This is an attractive, lively place to do your gaming, given a real sense of fun by the Karamba parrot popping up all over the place. Navigation is simple for the most part, although some more useful ways to search through the games wouldn’t go amiss, and the platform reacts quickly most of the time with only the occasional spot of lag.

Karamba have good links with many different software providers so you can expect a nice variety of titles from providers old and new. What’s more, if you like the idea of getting access to games that aren’t available anywhere else than Karamba give you that opportunity with their exclusive titles from NeoGames.

Other providers touting their wares include old hands like NetEnt, Microgaming, and NextGen, plus newer flashier studios like Elk Studios, Thunderkick, and Iron Dog Studios – plus more besides.

  • Video Slots – A good 400+ slots include branded games like NetEnt’s Jimi Hendrix, plus newer quirkier titles like Taco Brothers.
  • Classic Slots – Players who have been around the block once or twice may miss slotting in simpler times, and for those people, games like Jackpot Jester and Reel Gambler will suit.
  • Table Games – Known as Casino Games here, the 25+ titles consist mainly of blackjack and roulette variations, but there is also baccarat and Joker Poker besides.
  • Live Casino – Another 25+ blackjack, roulette, and baccarat variations exist in this section of the site, powered by Evolution, except these come with a live dealer streamed to your screen. You can also play the Dream Catcher game which is proving popular.
  • Scratchcards – Karamba are something of a go to casino for scratch card enthusiasts, offering Golden Island and Club Pearl amongst their 20 or so titles.

Mobile Site

Karamba MobileWe really love Karamba as a brand, so we were a little disappointed with our mobile gaming experience.

It exists both as a mobile optimised browser based website and as a downloadable app, but we had issues when using either option. Mainly with performance.

The build and design are fine, the layout works and there is plenty of fun to be had, but loading times are below average and there were a few instances when we ended up accidentally navigating to the wrong place because the app was taking so long to respond, or it jumped unexpectedly.

This needs a serious kick up the backside because impatient players will simply go somewhere else, and that would be a real shame.

On the positive side there is still an awful lot available on mobile, including the live casino which just goes to show that they do have the technological capabilities needed to create a strong mobile product.

The app is also an intelligent piece of software as it minimises certain menu options when they are unlikely to be needed before revealing them again at just the right time. This maximises screen space without removing options. There is also a ‘back to top’ button that appears after you have been scrolling for a while, going some way to solving the issue every casino has when displaying their hundreds of games.

Banking

Banking Method Max/Min Deposit Max/Min Withdrawal Notes
Debit Card £10 £10 6-8 Days
PayPal £10 £10 Up To 3 Days
Neteller £10 £10 Up To 3 Days
Skrill £10 £10 Up To 3 Days
Paysafecard £10 £10 Up To 3 Days
Bank Transfer £10 £10 6-8 Days

Interestingly, among the throng of other European facing payment methods that Karamba accept, are ecoPayz and Trustly. However, these are only an option if using Euro’s, so it’s a no for UK customers.

That still leaves you with plenty of options though, and the low minimum deposits shouldn’t be a barrier for even those with the smallest bankrolls.

We should also say that the £7k maximum withdrawal is per month, and the long wait for withdrawals is due to a 2 day pending period. We have serious issues with pending periods but a lot of otherwise excellent casinos have them unfortunately, so Karamba are not alone in

About

Karamba LogoThis parrot fronted online casino flew onto the scene in 2005, but it was ten years later in 2015 after a makeover of sorts when they really started to ruffle peoples feathers.

Their set up is a little complicated, but bear with us.

Aspire Global Ltd is one of the companies behind the brand, and they are a fully licensed Malta based operator that deal with the platform amongst other things.

In the UK only, the games on the Karama website are operated by AG Communications Ltd, another Malta based operation, and it is AG who hold the license to operate in the UK.

Why the split? No idea. But it won’t affect your experience on site so don’t worry about it.

There are a handful of other brands owned and operated by the two companies, including Hopa which you may have heard of, as well as plenty of white labels.

2019 was a big year for Karamba as they grew their market share considerably, beating many of their targets thanks to increased marketing and their likeable feathery mascot, as well as winning in the customer relations category at the EGR Awards.

Customer Support

Karamba SupportAt Karamba, they believe in C.A.R.E; Customers Really Are Everything. Their words, not ours.

Although it seems they are as good as their word, because even though your Nan probably has a more active social media presence than the guys at Karamba, their customer support team are a polite and helpful bunch who are easy to reach 7 days a week.

They rest from 11pm until 5.59am, but that means you can contact them at an ungodly time in the morning as well as late into the night. If they could push that past midnight it would be ideal, but they are certainly no slackers.

This is evidenced by the fact that they won the Best Customer Relationship Management Campaign at the EGR Awards in 2019, so they must be doing something right.

Players can use their live chat service, phone support, or contact them via email, so there are options for everyone. You could even write to them if you have your quill handy.

License & Contact

  • Live Chat – Bottom of each page, hit the Contact Us button, and bingo, you’re in.
  • Email – We have two for you to try you lucky thing you: care@caramba.com or contactus-ENG@karamba.com
  • Phone – 0203 318 9367 is the quickest way to have a squawk with an advisor.
  • @karambacasino – In 2015 the Karamba Casino Twitter account posted four tweets. No one has seen or heard from them since. Sounds like a movie strap line.
  • Address – High Street 125, SLIEMA, SLM 1548. It’s in Malta, surprise surprise.
  • UK License – 39483