The Rialto Casino Review

The Rialto Casino screenshot

Direct from the capital, Rialto Casino aims to bring all the excitement and atmosphere of its real life namesake to the online world, offering a unique take on what an online casino can be and doing so with confidence.

Their online casino is a shining example of what is possible when effort is applied, and as you might expect from a site with roots in the real world, table games and live casino play a big role here. In fact, you can even play on tables in the real Rialto casinos via live stream.

There are well over 1000 games to try with a preference for developers who also have experience in land based slot machines, which helps to further differentiate Rialto from the rest and keep the site feeling like an addition to their casino portfolio rather than an off shoot.

casino bonus
100% up to £100 + 100 Spins
18+. First Deposit Only. Bonus: Min. Deposit £20. 50x WR Apply. Winnings Capped At 5x Bonus Amount. Free Spins: 10 Batches Of 10 FS Daily. Winnings Capped At £10 Per Batch. Full T&C Apply.
T&C's Apply. New Customers (18+) Only. Begambleaware.org, Gamstop.co.uk. #ad

Platform, Software and Games

Rialto Casino Games

Working with Daub Alderney, Rialto have created a site that runs neatly and quickly as well as having a unique appearance when so many other online casinos have cookie cutter websites.

The brand obviously want to make it clear that they are not just another online casino, and the interface isn’t the only way they do this.

Their list of games mimics what you might find in their land based casinos, so many of the slots have real life counterparts that you could play if you visited their Leicester Sq site, for instance. The providers themselves are the likes of Novomatic (they even have their own section on the menu) and IGT who both started life manufacturing gaming cabinets, but they do have top online only developers too like Playn’Go, Eyecon and Microgaming.

Aspers Casino RouletteTheir traditional casino game selection is incredibly varied and much more impressive than at most other online casinos. In fact, this site is as much about table games and live casino as it is about slots; they have really tried to recreate the atmosphere of a high street casino with their product choice.

To top it all off, the navigation system goes above and beyond, providing simple mechanics for getting around the site at the same time as utilising useful ways to find new games, such as filtering by game feature, paylines, or provider; so useful.

  • Slots – Hundreds upon hundreds of easily searchable slots include real classics like Fishin Frenzy, Siberian Storm, and Davinci Diamonds. They have new releases too with some exclusive titles thrown in for good measure.
  • Jackpots – There is no shortage as the Jackpot King mechanic makes an appearance alongside their own daily must drops and super pots. Around 160 of the games come with some sort of jackpot attached.
  • Table Games – Baccarat, blackjack, roulette, and poker are all present in abundance – there is even digital craps available.
  • Live Casino – This is something of a showpiece for the Rialto because they actually have two live casinos, hosting games run by Evolution Gaming as well as Authentic Gaming. This, along with live streams to some of their own real life casino tables, makes Rialto one of the best live casino destinations on the internet.

Mobile App

Rialto MobileA lot of online casinos essentially take their desktop site and condense it to create a mobile version, or alternatively, newer sites might create an app as a first port of call and then blow it up so that their desktop site is more or less on giant app.

Rialto’s mobile app does resemble the desktop site closely, but it is clearly its own animal. Navigation has been tweaked to optimise the user experience depending on the device they are using, and it is so intuitive you feel like you have been using it for years.

You will sacrifice nothing noticeable in terms of content by gaming on the smaller screen, and both the app and the mobile site function in the same way.

Unfortunately, we don’t have good news in terms of speed and performance. The app seemed to crash on us several times and while the mobile website fared much better, it was pretty slow to load when jumping between ‘table games’ and ‘all games’, for example.

We love the brand and we love the website, but in all honesty the mobile product just isn’t ready. It looks fantastic and has been designed very well too in terms of usability, but it just doesn’t have the power to support the heavy load.

This will no doubt improve dramatically in due course, but for now we would stick to the desktop site.

Banking

Banking Method Max/Min Deposit Max/Min Withdrawal Notes
Debit Card £5 £5 10 minutes
PayPal £5 £5 10 Minutes
Paysafecard £5 N/A N/A

The selection of payment methods may be limited next to other online casinos, but with debit cards, online wallets, and voucher payments all available 99% of players should have no issues here.

It’s fee free too as we would hope to see, and the best bit of all is that moth withdrawals are processed within just 10 minutes. This isn’t a cast iron guarantee, but it is the norm. That is real service and very few other companies can match it.

Another great point is that the Rialto casino meets the medium deposit protection level set out by the UKGC. This means that your money has some protection if the company was to go bust – not that this is likely. For reference, most online casinos offer only the minimum level of protection so Rialto are a cut above here.

Support

Contact SupportThe Rialto team can be contacted between 8am and 8pm on the phone, or 7am to 10.30pm via live chat. These are limited hours it’s true, and when we tried to get in touch at 4pm on a Thursday there was no one available… but they are open 7 days a week, which can’t be bad.

This goes for phone and live chat support, but of course you can email asking for help at any time. The fact that phone support is available at all is a great benefit, especially considering Rialto aren’t a huge online brand.

Another benefit of also having a real world presence.

Live chat opens in a sort of side browser on the right of the website, so it’s all contained in the same place, and also contains links to other help options and an FAQ which is useful.

In terms of self help, the FAQ is basic to say the least, but it does provide links to other areas of the site such as banking, contact etc, where some questions can be answered. Yes it could be improved, but their support is at least starting from a good place and will only improve.

About

Rialto LogoRarely is there so little to say about an online casino in the ‘About’ section, but the Rialto is so new that there is quite literally nothing to say. At least with regard to the online casino anyway.

It actually started life as Aspers, the online version of the famous old members only club in Knightsbridge, but it didn’t stay that way for long and was rebranded to Rialto Casino in April 2022.

The real Rialto has been there for quite some time, although for many years it was known as G Casino Piccadilly. After a makeover and a rebrand The Rialto was born, and it now offers a suite of classic blackjack, roulette, and poker table games alongside slots and electronic games, set amongst plush surroundings imitating the French renaissance.

The Rialto is one of Grosvenor Casino’s flagship locations, so it made sense for them to choose it as the new name of their latest online offering.

Grosvenor themselves are part of The Rank Group, who also own Mecca Bingo and Enracha, which is a casino brand well known in Spain.

You can read more about the company behind the Rialto Casino on our Rank Group page.

Contact and License

  • Live Chat – There is a direct link at the bottom of each page, but you can also access live chat via the ‘support’ page.
  • Email – Account question? [email protected] / Relationship advice? [email protected] (one of these emails may not be real).
  • Phone – Freephone 0800 279 7632 or call 020 3887 9842. Calls may be recorded so use your best phone voice.
  • @GrosvenorCasino – This isn’t specific to Rialto, but to the company that owns the physical venue.
  • Address – You can find the address of the real casino easily enough online, but if you want to contact the license holder of the site you need to contact Daub Alderney, Inchalla, Le Val, Alderney, Channel Islands, GY9 3UL.
  • UK Gambling License – 39022
18+, T&Cs apply. begambleaware.org, gamstop.co.uk #ad